Refund Policy

Effective date: July 4, 2026

We keep this simple and fair.

Season Pass and Single Pool purchases (one-time): If you purchased and haven't yet used the paid features (no pool created with them), email us within 14 days for a full refund. Once a pool has been run using paid features, the purchase is non-refundable, but if something went wrong on our end — a bug that materially affected your pool — contact us and we'll make it right with a refund or credit.

Chamber Plan (subscription): You may cancel anytime; cancellation stops future charges and your plan stays active through the end of the period you already paid for. We don't prorate partial months, but if you cancel an annual plan within 30 days of first purchase, we'll refund the annual fee in full. Renewal charges are refundable if you contact us within 7 days of the renewal and haven't used the Service since it renewed.

How to request: Email support [at] hometownsquares [dot] com from your account email with your receipt. Refunds are issued to the original payment method via Stripe, typically appearing within 5–10 business days.

Important: These terms cover software purchases from us only. Money paid for squares goes directly to pool organizers — we never hold it and cannot refund it. Square payment disputes must be resolved with your organizer.